Clear, fair terms that protect both of us while we create beautiful outdoor spaces together on Cape Cod.
These terms are like our handshake agreement - they protect both of us and make sure we're on the same page. I've written them in plain language because I believe business should be built on trust and clear communication.
- Romane Wilson, Owner & Operator
Welcome to Best Touch Landscaping! I'm Romane Wilson, and these terms explain how we work together to create beautiful outdoor spaces on Cape Cod. Whether you're getting a free estimate, signing a contract, or using our ongoing services, these terms apply to protect both of us.
These terms aren't here to scare you - they're here to make sure we both understand what to expect. Think of them as our written handshake that keeps everyone happy and protects the relationships I've built in this community over 28+ years.
Don't understand something? Please ask! I'd rather spend time explaining than have confusion later.
We provide comprehensive landscaping and property maintenance services throughout Cape Cod. Here's what we do and how we approach each type of work:
Regular maintenance with advance planning and consistent scheduling
One-time installations or major improvements with detailed planning
Storm cleanup and urgent repairs (availability and pricing may vary)
Living on Cape Cod means dealing with salt air, sandy soil, and coastal weather. We factor these conditions into every service and will always let you know when Cape Cod's unique environment affects timing or approach.
Every estimate is completely free with no obligation. We'll visit your property, assess your needs, and provide a detailed written estimate that's good for 30 days.
No hidden fees or surprise charges
Quality work at honest Cape Cod prices
Best materials and techniques for lasting results
Sometimes we discover additional work needed during a project (like irrigation repairs found during mulching). Here's our process:
Cape Cod weather can be unpredictable, and we've learned to work with Mother Nature rather than against her. Here's how we handle scheduling and weather-related changes:
Work postponed for safety and quality - no charges for delays
Tree work and equipment operation suspended for safety
Some services unavailable during frozen ground periods
We treat your property with the same respect we'd want for our own homes. Here's how we handle access, safety, and care of your space:
We take utility protection seriously. Before any digging work:
We clean up as we go and do a final cleanup before leaving. This includes removing debris, properly disposing of materials, and leaving your property better than we found it. If you're ever unsatisfied with our cleanup, let us know and we'll return to make it right.
Best Touch Landscaping maintains all required Massachusetts contractor licenses and operates with professional standards. We take full responsibility for our work and will address any issues promptly and fairly.
If something goes wrong, here's our process:
We recommend checking with your homeowner's insurance about coverage during landscaping work. Most policies cover contractor work, but it's worth confirming with your agent.
Cape Cod's natural beauty is why we all live here. We're committed to protecting our environment while creating beautiful landscapes that work with, not against, our coastal ecosystem.
When chemicals are necessary, we follow strict guidelines:
Our coastal location requires extra care with salt tolerance plantings, wind protection, and water table awareness. We factor these unique Cape Cod conditions into every recommendation and installation.
Your satisfaction is our reputation in the Cape Cod community. If something isn't right, we'll make it right - that's my personal guarantee after 28+ years in business.
1 year replacement guarantee with proper care
6 months with basic maintenance requirements
30 days (nature of annual plants)
To maintain warranty coverage, plants need basic care:
Cape Cod's harsh winters and salt air can stress plants beyond anyone's control. We factor these conditions into our plant selection and will work with you on any issues, even beyond warranty periods when reasonable.
In 28+ years, most issues are just misunderstandings that we can solve with a conversation. Here's how we handle problems when they arise:
Before anything else, please call me directly at (774) 212-5187. I personally handle all customer concerns because I care about maintaining the relationships I've built in this community.
Call or meet to discuss the issue face-to-face
Look at the issue together on your property
Work together on a solution that's fair to both parties
Cape Cod has excellent community mediation services
For disputes under $7,000 in Massachusetts
For larger disputes, Massachusetts arbitration rules apply
My goal is always to preserve our relationship and your trust in Best Touch Landscaping. I've built this business on referrals from satisfied neighbors, so making things right isn't just good business - it's personal.
We review these terms annually and update them as needed for legal compliance or business changes.
Don't hesitate to call if anything is unclear. I'd rather explain than have confusion later.
(774) 212-5187
Call anytime during business hours
romane@besttouchlandscaping.com
Email for detailed questions
Current Terms Version
Last Updated: December 18, 2024
Effective Date: January 1, 2025