Last Updated: December 18, 2024

Privacy Policy

Your trust is our foundation. Here's how we protect your personal information with the same care we bring to your landscape.

"As a Cape Cod neighbor and business owner, I personally ensure your privacy is protected. This policy explains exactly how we handle your information - no legal jargon, just honest transparency."

- Romane Wilson, Owner

Privacy Guide
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Introduction & Our Commitment

Welcome to Best Touch Landscaping's Privacy Policy. I'm Romane Wilson, and I've been serving Cape Cod families and businesses for over 28 years. Your trust means everything to me, and protecting your personal information is just as important as protecting your property.

"Your privacy is not just a legal requirement for us - it's a personal commitment. When you share your information with Best Touch Landscaping, you're sharing it with a neighbor who cares about your family's security."

This policy explains in plain language what information we collect, why we need it, how we protect it, and your rights regarding your personal data. We've written this to be clear and straightforward - no confusing legal jargon that makes you wonder what we're really doing with your information.

Information We Collect

We only collect information that helps us provide you with excellent landscaping services. Here's exactly what we collect and why:

When You Contact Us

  • Name: So we know who we're talking to
  • Phone & Email: To reach you about your project
  • Property Address: To provide accurate estimates
  • Project Details: To understand your needs

Website Usage

  • IP Address: To understand our service area
  • Browser Type: To make our site work better
  • Pages Visited: To improve your experience
  • Time on Site: To see what interests you most

What We Don't Collect:

We don't collect sensitive information like social security numbers, financial information, or anything that's not directly related to providing you landscaping services.

How We Use Your Information

Every piece of information we collect has a specific purpose related to serving you better:

Provide Landscaping Services

Schedule consultations, create estimates, and complete your projects

Communication

Follow up on quotes, schedule maintenance, and answer your questions

Seasonal Reminders

Alert you about optimal times for services like mulching or winterization

Service Improvement

Understand what services Cape Cod residents need most

Information Sharing Policy

We Don't Sell Your Information

Let me be crystal clear: We have never sold, and will never sell, your personal information to anyone. Your data is not a product to us - it's a trust you've placed in our care.

When We Do Share Information:

Service Providers

We work with trusted companies that help us serve you better:

  • • Email service (to send you updates and confirmations)
  • • Scheduling software (to manage appointments efficiently)
  • • Payment processing (for secure transactions)

These companies are only allowed to use your information for the specific services they provide to us.

Legal Requirements

We may share information if required by law, such as responding to a court order or protecting someone's safety.

Data Security Measures

We protect your information with the same attention to detail we bring to your landscaping projects:

Technical Protection

  • • Secure website encryption (SSL)
  • • Protected email communications
  • • Regular security updates
  • • Secure data storage

Physical Protection

  • • Locked filing cabinets for paper records
  • • Limited access to customer information
  • • Staff training on privacy practices
  • • Regular security reviews

Being Realistic About Security

While we take every reasonable precaution, no security system is 100% perfect. If you ever have concerns about a potential security issue, please contact us immediately at (774) 212-5187.

Your Privacy Rights

Your information belongs to you. Here's how you can control it:

Access Your Information

Ask us what information we have about you - we'll provide it within 10 business days

Call or email us anytime

Correct Your Information

If something is wrong or outdated, let us know and we'll fix it immediately

Just give us a call

Delete Your Information

Want us to remove your information? We'll delete it (except what we legally need to keep)

Request deletion by phone or email

Stop Communications

Don't want to receive our seasonal reminders or updates? No problem at all

Tell us to opt you out

No Penalties for Exercising Your Rights

Exercising these rights won't affect the quality of service we provide. Your privacy choices are respected, period.

Contact Us About Privacy

Have questions about this privacy policy or how we handle your information? I personally handle all privacy concerns.

Direct Contact

(774) 212-5187

Call anytime during business hours

romane@besttouchlandscaping.com

Email for privacy questions

Cape Cod, Massachusetts

Serving all Cape Cod communities

Response Commitment

  • • Privacy questions answered within 24 hours
  • • Information requests fulfilled within 10 business days
  • • Corrections made immediately upon request
  • • Deletion requests processed within 5 business days
Policy Updates

We review this privacy policy annually and update it when we add new services or when privacy laws change.

How We'll Notify You of Changes

  • Major changes: Personal email from Romane Wilson explaining what's new
  • Minor updates: Updated date at the top of this page
  • Legal requirements: Posted notice on our website

Current Version

Last updated: December 18, 2024